Director of Retail Media
Who We Are
Xnurta, powered by SparkX, is an AI-powered ad management platform for brands, sellers and agencies, on Amazon and beyond. We deliver exceptional advertising performance through AI-powered ad technology, advanced analytics and expert services that give advertisers unparalleled advantages. Our technology enables both advertisers and our own experts to create customized advertising programs that consistently increases sales, saves time in campaign creation and optimization, and delivers consistent campaign performance. By providing advertisers with flexibility and transparency in how they want to utilize the best of AI and human intelligence, we empower them to customize the level of automation and granularity of their advertising strategies.
Our Values
Our core values are the foundation of our culture and the driving force behind our innovative approach to retail media advertising.
- Humble Excellence: Humility is the cornerstone of excellence. We emphasize respect for clients and stakeholders, aiming to educate, serve and foster strong relationships.
- Always Learning Mindset: Continuous adaptation and a growth mindset are crucial to our team, as there’s always more to learn and new ways to innovate.
- Extreme Accountability: Everyone is expected to take full ownership, ensuring communication of any obstacles while delivering results.
- Diverse Thinking: While expertise in Amazon Ads is valued, we also prioritize diversity in experiences, including backgrounds from brand, agency, tech and other industries.
- Customer Obsession: A relentless commitment to understanding and prioritizing our clients' needs, ensuring exceptional service and value at every touchpoint to drive innovation and foster loyalty.
Position Overview
The Director of Retail Media will lead and oversee the company’s Retail Media division, ensuring the seamless execution of retail media advertising solutions for clients across multiple platforms. This senior leadership role is responsible for building, managing, and optimizing client-facing services that drive exceptional results and satisfaction. The Director will collaborate closely with cross-functional teams, including Sales, Account Management, Data Analytics, Product, and Operations, to deliver on client objectives and maintain high standards of service delivery in the dynamic retail media space.
Key Responsibilities
Strategic Leadership & Oversight:
Retail Media Strategy: Develop and execute a strategy for the Retail Media division that aligns with the company’s overall vision, focusing on client success, operational excellence, and continuous innovation in retail media advertising.
Service Delivery Excellence: Oversee the delivery of client services, ensuring that campaigns and solutions are optimized for performance, meet client goals, and adhere to high standards of quality and efficiency.
Process Improvement: Continuously evaluate and improve internal processes, workflows, and systems to drive operational efficiency, reduce costs, and enhance client satisfaction.
Client-Centric Focus: Lead the team to deliver tailored retail media solutions for clients, ensuring that all retail media engagements are aligned with client objectives, timelines, and budgets.
Team Leadership & Development:
Team Management: Lead, mentor, and manage a team of managed services professionals, including account managers, campaign managers, data analysts, and other support roles.
Talent Development: Provide ongoing coaching, performance feedback, and career development opportunities to ensure the team’s growth and the development of industry-leading expertise.
Resource Planning: Oversee staffing needs, workload distribution, and resource allocation to ensure the team is adequately equipped to handle client demands while maintaining a high level of service.
Client Relationship & Stakeholder Management:
Client Relationships: Establish and maintain strong relationships with key clients, including senior stakeholders, decision-makers, and partners, to ensure ongoing satisfaction and growth opportunities.
Consultative Leadership: Act as a trusted advisor to clients, helping them understand and leverage retail media advertising solutions that maximize their ROI and achieve their business objectives.
Escalation Management: Oversee and resolve any escalated client issues or challenges, ensuring timely resolution and maintaining high levels of client trust and satisfaction.
Client Reporting & Insights: Ensure regular and transparent communication with clients, providing detailed performance reports, insights, and recommendations for campaign optimization.
Cross-Functional Collaboration:
Sales & Account Management Support: Collaborate with the Sales and Account Management teams to understand client needs, craft solutions, and support the onboarding process for new clients.
Product & Data Teams: Work closely with Product and Data teams to develop and implement new capabilities, technologies, and strategies that enhance the managed services offering.
Marketing Alignment: Partner with Marketing to ensure managed services are effectively positioned in the market, and support marketing campaigns with insights and success stories.
Operational Excellence & Financial Management:
Operational Efficiency: Implement best practices for campaign execution, budget management, and client onboarding to ensure consistent and efficient service delivery.
Financial Oversight: Develop and manage budgets for the Retail Media division, tracking performance against financial goals and ensuring profitability.
Performance Metrics & KPIs: Define, monitor, and report on key performance indicators (KPIs) to assess the success of managed services, including client satisfaction, campaign performance, and operational efficiency.
Innovation & Market Leadership:
Industry Trends & Best Practices: Stay abreast of industry trends, emerging technologies, and new approaches in retail media advertising, integrating these insights into the service offerings to keep the company at the forefront of the market.
Continuous Improvement: Foster a culture of continuous learning and improvement within the Retail Media team, ensuring the team stays ahead of trends and adopts best practices in retail media and managed services delivery.
Qualifications
Education & Experience:
Bachelor’s degree in Marketing, Advertising, Business, or a related field. MBA or advanced degree is a plus.
10+ years of experience in managed services, digital marketing, or retail media advertising, with at least 5 years in a leadership role overseeing service delivery or operations.
Proven experience managing cross-functional teams, driving customer success, and delivering complex solutions in a client-facing environment.
Experience in retail media, digital advertising, e-commerce, or related fields is highly desirable.
Key Skills:
Leadership & Team Management: Strong leadership skills with experience managing diverse teams, fostering a collaborative environment, and developing talent.
Client Relationship Management: Exceptional ability to manage and build strong relationships with key clients, ensuring satisfaction and long-term partnerships.
Project Management & Execution: Highly organized with the ability to oversee multiple complex projects, ensuring timely delivery and high-quality results.
Analytical & Problem-Solving: Strong data analysis and problem-solving skills, with a track record of using data to inform decision-making and improve client outcomes.
Communication & Negotiation: Excellent verbal and written communication skills, with the ability to present complex ideas and solutions clearly to both internal and external stakeholders.
Innovation & Agility: Ability to adapt quickly to changing client needs, market conditions, and emerging technologies, with a focus on continuous improvement.
What We Offer
Competitive salary and benefits package.
A supportive and inclusive work environment.
Unlimited PTO
Opportunity to shape the future of client success at a fast-growing AdTech company.